The IFT Premium package instructor Q&A assistance service is efficiently tied to the LinkedIn platform.
We have multiple instructors who can respond and assist you. Also, you can see the queries from other candidates and the responses too -- which is often very helpful for your studies.
Hence, we highly recommend that you use the LinkedIn platform.
You can create a temporary LinkedIn account if you need to. This could have some of your very basic details and be like a CFA learner LinkedIn account, and later on, you can remove it if you wish.
If you need help with that, or you are still stuck, then please seek help from our customer support team.