You may be having problems because of our encryption software, which is necessary to deter the piracy of our content.
Some countries censor the internet or block certain websites or services, so please tell us which country are you in right now.
Please follow these instructions:
1-Do you have an AD BLOCKER installed on that browser? If yes, then can you disable it and try?
2-Please try to connect using a different internet provider (e.g.4G/5G Data, another ISP or Wi-Fi). e.g. try from home vs. library, cafe, etc.
3-Are you connected from your office or other high security network which might be blocking the video access?
If so, then speak to your IT administrator.
4-Please try to login from another browser also (e.g. Firefox, Chrome, Opera, Edge etc.)
5-Install IFT mobile app and try it and try to watch the same video.
6-To try to resolve the issue, please also:
a-Open your browser in incognito mode (or private mode) and login again and check the issue.
b-Try to clear the cache on your browser.
c-To clear cache on your browser, please read on how to do it from the link below:
7-If you are still unable to watch the videos, then follow the link below to send us details about your browser:
How To Send IFT My Browser Details To Help Them Diagnose My Issue?